ZARA Return Policy – Exchange Policy, Online, Free Returns

ZARA has over 2,200 stores worldwide and around 100 stores in the US. Its consistently been a pioneer in responsible, economical fashion. In 2021, brand consultancy Interbrand went as far as to rank ZARA the 45th best global brand in the world.

Many loyal customers believe ZARA is a reputable brand with outstanding customer service with a diverse target audience. During the holidays, ZARA’s sales routinely skyrocketed as customers shop for new clothes for their family and loved ones, which results in happiness.

However, sometimes you purchase something that doesn’t meet your expectations or return it because you change your mind.

So, does ZARA have a return policy?

The short answer:  Yes, ZARA has a generous return policy that includes exchanges, online purchases, items on sale, and more.

Customers need to understand the ZARA return policy before purchasing stuff at a store. People don’t want to get stuck with makeup, jacket, totes, perfume, or discount shoes if you’re not happy with them.

Luckily, we’ve done research to explain how to return things to ZARA without a receipt, without tags, no original packaging, online purchases, and more.

What is the ZARA Return Policy?

The ZARA return policy online, and in-store are very similar.


The ZARA online return policy lets you return or exchange an item within 30 days from the shipping confirmation date. However, you can only exchange or return an item in the same country or region it was purchased. It takes up to 14 business days for ZARA to process a return online.

The ZARA free returns policy accepts items up to 30 days after purchase. You need to sign in to your ZARA account to return an item and complete the Return Request Form. Customers can complete the ZARA return request form either using their online store or the ZARA app, available on Google Play and Apple App Store.

ZARA will accept the item if the surrounding packaging has not been opened.

It’s fine if the item has been removed from the exterior packaging, such as a box or large envelope.


The ZARA in-store return policy allows you to return or exchange items within 30 days. The items much be in “perfect” condition, which means they much be pristine and unopened.

Bring the unopened item to the store along with your receipt for a full refund.

What’s the ZARA Holiday Return Policy?

Here is a quick breakdown of the ZARA holiday return policy: 

  • Exchange Period and Method – 30 days for both in-store and online purchase
  • Return Period and Method – 30 days for both in-store and online purchase
  • Refund Period and Method – Within 14 days of purchase and through the selected mode of payment

Does ZARA Accept Returns Without a Tag?

No, the ZARA does not accept returns without an original tag with the item. An in-store return requires you to bring back the original packaging and tags. However, the tags can be off the item, and the packaging can be opened.

In addition, you must bring the physical receipt with you to get a full refund in the same form of payment used when purchased. For example, if you paid cash for your stuff at a ZARA store, they will refund you in cash. ZARA accepts PayPal, Apple Pay, major credit cards, and ZARA gift cards.

The ZARA online return policy is straightforward as long as the items are properly sealed to avoid getting lost.

Also, the ZARA exchange policy for “in-season” items lets you only exchange for a different color or size. 

What’s the ZARA Return Policy for Sale Items?

The ZARA return policy for sale items allows for a full refund with a receipt within 30 days of purchase. In addition, ZARA offers free online returns for up to 30 days after purchase. 

What is the ZARA Return Policy After 30 days?

The ZARA return policy will not give a full refund after 30 days. However, ZARA will give a merchandise credit to be used at ZARA retail stores if you have the original receipt. In addition, the tags must be intact, and the merchandise must be new, unwashed, unworn, and unaltered.

How to Return ZARA Items In-Store?

Exchanging or returning ZARA items in-store requires the original receipt to get a full refund in the same form of payment used for the purchase. So, for example, if you paid with PayPal for your stuff at a ZARA store, they will refund your PayPal account.

Please note that you can only exchange and return items within the same country and region purchased within 30 days.

Also, the store will let you return “in-season” and sale items with the original receipt, unused, and with its tags within 30 days. The exchange policy will let you swap for a different color or size.

See our guide on the Ulta return policy and exchanges.

How To Return ZARA Items Online for Free?

ZARA offers free return shipping for online orders 30 days from the original shipping confirmation date. Alternatively, you can return online purchases to a nearby ZARA store for free too.

Here are the steps to return ZARA items online for free:

  • First, log on to the ZARA website to find your order and select the item(s) you want to return or exchange.
  • Click on the returns tab and select the free of charge option to return your original item.
  • Return the original items purchased within 14 days after requesting a return or exchange.
  • If you don’t return the items within 14 days of your request, you’ll be charged the shipping cost on the same payment method used for your original purchase, such as a credit card with a smart chip or PayPal.

Ensure the return package is properly sealed so the items don’t get lost during shipping.

Can You Return ZARA Items Bought In-Store Online?

No, you cannot return ZARA items bought in-store online. However, you can return an item online by logging into your ZARA account via the ZARA app or website. Then fill out a Return Request Form and send the package back “properly sealed” so that it won’t be lost in transit.

What Items ZARA Won’t Return?

There are some items you can’t return to ZARA for several reasons, like hygiene or customization.

Here are the things the ZARA return policy won’t take back in-store and online:

  • Underwear – It’s not exchangeable or returnable, except for tops, bodysuits, and vests from the kids’ department. 
  • Fragrances, Accessories, and Cosmetics – Must be returned in “perfect” condition and original packaging.
  • Swimwear – Must still have their hygiene stickers attached.
  • Customizable Items – Not returnable, exchangeable, or refundable

Do ZARA Online and In-Store Returns Need Original Packaging?

No, ZARA does not need original packaging for online and in-store returns. However, during the holidays, the company understands that gifts items are opened, and the tags are removed.

Online returns can be made by simply returning items as “properly sealed.” In-store returns require the original packaging and tags. However, the packaging can be opened, and the tags can be removed, as long as it still accompanies the items.

Who Pays for ZARA Return Shipping?

ZARA will pay for free online return shipping costs if you start the return process within 30 days of purchase. Then, you need to send back the items within 14 days of your request; otherwise, they’ll charge you for the return shipping. It allows customers to shop at ZARA online risk-free when they know it includes free shipping.

However, you cannot return items online purchased at your local ZARA store. A store purchase can only be returned to another retail store.

How to Return Stuff Purchased with a ZARA Gift Card?

Items originally purchased with a ZARA gift card will be refunded to a gift card.

If you make the purchase online with a ZARA gift card, you’ll receive a virtual gift card, an email confirmation of the refund, and the card’s balance. As an alternative to a gift card, ZARA will give a credit voucher if you lose the original gift card and make a return in-store.

An alternative way to save money at ZARA is to buy a discounted gift card. For example, a site like sells discounted Ulta gift cards to use toward your next purchase online or in-store.

Save $5 when you purchase your first discount ZARA gift card at Raise by using our link.

Does ZARA Offer Price Adjustments?

No, ZARA does not offer price adjustments in stores or online. In addition, ZARA does not price match competing retailers, such as UNIQLO, Reformation, or H&M.

Does ZARA Price Match?

No, ZARA does not price match or price adjust items reduced after the original purchase. However, all items on ZARA online and the retail stores have the same prices. So even if the tag says otherwise at the store, the price reduction will be reflected when you checkout. So you’ll always receive the lowest price available.

ZARA Return Policy Summary

The ZARA return policy is straightforward: Customers have 30 days to return an item from the purchase date to a store. Similarly, you can return ZARA online purchases 30 days after the shipping confirmation. However, you have only 14 days to send back the item from the return request date. You can exchange or return an item only in the same country and region it was purchased.

ZARA’s success is attributed to several factors, but one of its strengths is its ability to put the customer first.

See our guide on Macy’s price adjustment and price match policy.