Are you planning to buy a TV at Walmart? Or did you buy a TV from Walmart, and it was broken? It helps to understand the Walmart TV return policy before buying or trying to return it.
A 40″ TV is at least $200 or more at Walmart. This is a considerable expense for a frugal consumer. Understanding the Walmart TV return policy is an excellent way to make sure that your purchase is protected. And thus, get the best value for your money. It’ll save you post-purchase stress and surprises, just in case you change your mind or discover a defect making you return your TV to Walmart.
Walmart is well-known for the white-glove treatment it gives customers when it comes to returns. Per Walmart’s standard return policy, customers can return most items within 90 days of purchase for a refund or exchange as long as the item is intact in the original packaging. For example, the Walmart mattress return policy allows up to 90 days. Open and used items from the box can also be returned to Walmart for an exchange or store gift card, even without the receipt.
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Does the Walmart TV return policy allow customers to enjoy similar post-purchase perks?
Well, selling electronics is a delicate game, and Walmart understands this very well. A 90-day return window may open a loophole for dishonest buyers to play cat and mouse games with the retailer. Thus, Walmart has a stricter return window on TVs and other electronics.
Quick Answer: Walmart TV return policy allows customers to return both new and refurbished TVs to Walmart within 30 days from the purchase date. The TV must be in its original packaging to be accepted. Your return is eligible for a full refund if the TV is undamaged, in its original packaging, and with the purchase receipt.
You can also opt for a Walmart gift card or an exchange without the receipt. Damaged and defective TV returns will only be processed if you didn’t cause the damage. Depending on whether you bought the TV in-store or online on Walmart.com, you can return the TV to a Walmart store or send it back via mail.
This article walks you through everything you need to know about Walmart’s TV return policy.
What’s Walmart’s Return Policy on TVs?
Damaged, defective or unwanted TVs can be returned to Walmart within 30 days of purchase. The damage or defect must be inherent within the product and not caused by the customer to qualify as a return. Again, the TV should be in its original packaging.
If you made the purchase in-store, you must return the TV in-person to a Walmart retailer. TVs purchased online at Walmart.com can be sent back via mail or returned to any Walmart store.
Only TVs marked “sold and shipped by Walmart” on Walmart.com can be returned or exchanged at a retail store. You cannot return a TV purchased from a third-party marketplace seller.
As a good-faith gesture, some stores may allow you to return a TV past the 30-day return window, but only for store credit. To tilt a late return in your favor is to bring the receipt, a valid ID, and have the TV in its original packaging along with all accessories.
A late return is more of a store manager’s decision; most stores won’t past due returns. Always be polite to the customer service representative and the manager on duty.
Your safe bet is to stick to the 30-day Walmart TV return policy.
What’s the Walmart Return Policy on TVs With Receipt?
Walmart will refund the purchase amount in the same payment method used to make the purchase if you have the receipt, and the TV is returned in its original packaging with all the accessories within 30 days.
Purchases made with Walmart plastic or eGift cards are also eligible for refunds. The purchase amount will be refunded to the original gift card. If you used a debit card to cover the purchase, the refund would be refunded to your checking account. How long it takes for your refund to be processed depends on whether you made the purchase online or in-store.
In-Store Return Process for TVs with Receipt
What should you do if you purchase a TV from a Walmart store and realize that it’s damaged or you don’t want it anymore? A TV purchased in-store must be returned to a Walmart store location within 30 days of purchase. You can’t send it back via mail. In-store returns should be brought to the customer service desk during Walmart’s regular hours. Most Walmart locations are open from 7 am to 11 pm.
If you have the purchase receipt and your TV with the original packaging, you’ll be eligible for a full refund. The purchase amount will be refunded using the same payment method used during the purchase. For instance, if you used a credit card, the purchase amount will be credited to your credit card company. You can also opt for an exchange or a Walmart gift card.
In-store returns are processed and authorized immediately at Walmart, but your bank or credit card company may take up to five days to process the return transaction. You may have to wait a couple of days for your refund to reflect in your account. In some cases, an Amex gift card refund can take up to a couple of weeks.
Open-box TV returns in original packaging are also eligible for refunds or exchange as long as you have the receipt.
Online Return Process for TVs with Receipt
TVs purchased online at Walmart.com can be sent back via email or returned to any Walmart store within 30 days from the purchase date. To initiate an in-store return, re-box your TV in its original packaging, bring the online packing slip as proof of purchase, and the same payment method you used to cover the purchase. If you paid cash, you will get cash back.
Take the TV to the Walmart money services desk during normal store hours and let the customer representative know that you purchased it online. If your return is approved, they’ll initiate a return and authorize it immediately. You’ll be reimbursed the purchase amount, excluding the shipping fee, discounts, or online coupons, within five days.
If you opt to send the TV back by mail, place it in its original packaging along with the online purchase slip and any accessories. Then, log into your Walmart.com account to complete a return/replacement form and print a return shipping label.
Alternatively, call a Walmart customer representative directly to process the return. You’ll be provided a free Walmart return shipping label through FedEx or USPS to be printed and attached to the package.
Then, drop your TV package at the nearest FedEx or USPS location and wait to hear from Walmart. Returns by mail may take up to 3 weeks to process. If your return is approved, you’ll have your money back in five days (excluding the original shipping charges) on the same payment method you used to pay for the TV.
What’s the Walmart Return Policy on TVs Without Receipt?
What if you don’t have the receipt? Can you return a TV to Walmart if you have lost the receipt?
It helps to have the receipt because you’ll be eligible for a refund on the original payment method you used to pay for TV. If you don’t have the receipt, you can still return the TV in the original packaging to Walmart within 30 days from the purchase date.
But non-receipt returns are only eligible for an exchange for the same item or store credit. Walmart won’t refund the money to the original payment method if you lost the receipt.
Below is the process for in-store and online return process for non-receipt TV returns.
In-Store Return Process for TVs Without Receipt
Returning a TV to a Walmart store without a receipt requires the original packaging and a valid government-issued photo ID for identification. Also, bring the same debit or credit card with a smart chip you used to purchase in-store. Walmart will use your details and scan the barcode on the original packaging to look for the purchase details.
Returning an item with the original method of payment can drastically increase the speed the return takes. They are able to perform the verification faster and get the return back to you in five business days.
Once your return is approved, you can opt for a store credit or an exchange if your TV was damaged or didn’t work as expected.
Online Return Process for TVs without Receipt
If you buy a TV online at Walmart.com, you can still return it even if you don’t have the online purchase slip. Non-receipt online returns can be processed in two ways. You can choose to mail back the TV or return it to any Walmart location within 30 days of purchase. Either way, your non-receipt online return will only be eligible for an exchange or a Walmart shopping card.
For an in-store return, bring the TV in its original packaging to the Walmart customer service desk during store hours, along with your ID and the payment method used to make the purchase. A customer service representative will use your details to look up your online purchase and start the return process.
If you choose to return your TV by mail, then log into your Walmart.com account, complete the return/replacement form, and print a shipping label. Alternatively, contact a customer care customer representative to initiate the return and send you a free Walmart return shipping label.
If you buy the TV from a third-party market seller on Walmart.com, you won’t be able to return it to Walmart because marketplace sellers have separate return policies. Contact the seller and inquire about their TV return policy.
How Does Walmart Refund TV Returns?
Walmart TV returns are eligible for a refund, an exchange for the same item, or a store credit. How Walmart refunds your TV returns depends on whether or not you have the original purchase receipt.
If you have the purchase receipt, Walmart will refund the purchase amount using the original payment method used to pay for the TV. Even purchases made with Walmart plastic or eGift cards are eligible for refunds. The refund will be credited to the gift card.
If you don’t have the purchase receipt, you can only opt for an exchange of the same item or a refund in the form of a Walmart gift card. You won’t receive a refund unless you have a receipt.
How Long Do I Have To Return a TV to Walmart?
You have only 30 days to return a TV to Walmart. TVs and other electronics are exempt from Walmart’s standard 90-day return policy. If you bought a TV from a Walmart store or online, you have a 30-day return window, no matter if you don’t want it or it’s damaged.
Some stores may accept your TV return beyond the 30-day deadline, but this is usually at the discretion of the store manager. A late return may only be eligible for store credit vs. an exchange or refund to the original payment method. Most stores won’t accept any TV returns that violate the 30-day Walmart TV return policy.
A TV purchased in-store must be returned to a Walmart store. If you bought it on Walmart.com, you can send it back via mail or return it to any Walmart location.
TVs bought online at Walmart.com can only be returned to Walmart if the listing is marked “Sold and Shipped by Walmart”. Otherwise, you can’t send back any TV purchased from a third-party marketplace seller to Walmart.
Can Walmart Deny A Return of TVs?
Yes, Walmart can deny a TV returned to the store. Every return request at Walmart goes through a verification process to determine if the returned item is legitimate and has not been damaged.
Walmart may deny your return if it’s past the 30-day return window, the original method of payment is not present, or you don’t have a receipt.
If the credit card statement does not match the purchase date or price, then it can be deemed a billing dispute. It can take Walmart a few months to investigate the return. However, if the credit statement is incorrect, then they could ultimately deny the return.
What’s The Walmart Exchange Policy on TVs?
TVs can be returned to Walmart for exchange within 30 days from the purchase date. To be eligible for exchange, your TV must be in its original packaging. It’s good to have the purchase receipt, but Walmart will still exchange your TV if you don’t have the receipt.
Even if you opened and removed the TV from the box, it’ll still be eligible for an exchange at Walmart. Just bring it wrapped in the already opened original packaging, and Walmart will exchange it for you.
Can I Return A Broken TV To Walmart?
You can return a broken or cracked TV to Walmart as long as you didn’t cause the crack. The damage must be inherent in the purchase. If you buy a TV in-store or online from Walmart.com and soon realize that it is broken, damaged, cracked, or doesn’t work, you can return it to Walmart for a refund or exchange.
Of course, you must open the box to realize any cracks or plug in the TV to test it and realize that it doesn’t work. Just wrap it with the original packaging and put it in the already opened box. Then return it to Walmart with all the accessories within the 30-day return period.
However, you cannot return the TV to Walmart if you damaged it yourself, even if you purchased a Walmart protection plan. It’s because both the Walmart TV return policy and the Walmart protection plan don’t cover accidental or intentional damages done by the customer.
Also, Walmart won’t accept a damaged TV returned in-store or online past the 30-day Walmart TV return policy. If you purchase a TV from Walmart that you intend to keep as a surprise gift for someone, inspect it for damages and test it before the 30-day return period elapses.
Can I Return a TV To Walmart Without The Box?
You can’t return your TV to Walmart without the box. Walmart may not accept it even if you have the receipt and the TV is undamaged. Walmart requires that you return the TV in the original packaging with the barcode intact. They’ll scan and confirm that the TV was bought from Walmart and not a third-party marketplace seller or another retailer.
If you threw away the original box, consider calling a Walmart customer care representative or talk to the store manager to see how they can help you with a store credit. Remember that the final decision on whether to accept or reject a return rests with the store management.
Can I Return a Refurbished TV to Walmart?
Yes, you can return a refurbished TV to Walmart. Whether new or refurbished, Walmart follows the same 30-day TV return policy for all TVs. As long as you have the original packaging and receipt, you can return a refurbished TV to Walmart for a refund on the original payment method used to pay for it. Without the receipt, your refurbished TV will be eligible for an exchange or a Walmart gift card.
Just like new TVs, refurbished TVs sold and shipped by Walmart online can be returned in-store to any Walmart store location or sent back via mail. Either way, new and refurbished TVs have the same return policy at Walmart.
Note that refurbished TVs bought online from third-party marketplace sellers cannot be returned or exchanged at Walmart. In this case, you should contact the marketplace seller and ask if they accept returns for refurbished TVs.
Can You Spend a Walmart Gift Card Anywhere?
There are many ways to spend your Walmart gift card unless restrictions apply. You can spend your Walmart store credit, gift card, or egift card at a Walmart store, Walmart Auto Center for a tire alignment , Walmart.com, or a Walmart gas station.
Walmart’s Warranty Policy On TVs
Electronic appliances like TVs are considerably costly. A warranty is necessary for every electronic appliance to ensure that you don’t have to drain money on repairing your brand new TV set. So here’s everything you need to know about Walmart’s warranty policy on TVs.
What Comes Under a Walmart TV policy
The Walmart TV warranty, just like all of their protection plans, is serviced by Allstate and Asurion. Both these companies cover the same issues that include:
- TV failing to switch on
- Malfunctioning screen
- Malfunctioning remote
- Malfunctioning speaker
If you look at their warranty site, you’ll find that Walmart clearly mentions that they cover all damages that are electrical and mechanical, if they’re caused by regular use. However, if your TV set is damaged in an accident or stolen, you won’t be covered by their warranty plan.
The Cost of Walmart TV Warranty
The exact cost for a Walmart TV warranty depends on the tenure of protection, model of the TV, and its price. Needless to say, cheaper models require inexpensive warranties, whereas the cost to cover high-end models is substantially more.
There’s no rate that applies to all TV models. The best way to find out the warranty price for a TV is to visit the Walmart site, select the product and check for the price under the add-on tab of the product description page.
To give you a rough idea, here are a few examples of TV warranty prices:
- 3-year plan for TVs ranging from $400 to $599 starts at $54
- 4-year plan for TVs ranging from $300 to $399 start at $47
- 5-year plan for TVs ranging from $700 to $999.99 starting at $99
For refurbished TVs, the plans are slightly cheaper:
- 2-year plan for TVs ranging from $150-199.99 — $18
- 3-year plan for TVs ranging from $300-399.99 — $39
- 3-year plan for TVs ranging from $400-599.99 — $54
There are no additional activation steps. Once you purchase the TV with a warranty, the protection is automatically activated from the date of purchase.
How to File a Claim Under the Walmart TV Warranty Policy
Walmart and its warranty service partners have made filing a warranty claim super easy. Here are the steps you need to follow to access the warranty protection benefits:
- Find the receipt that proves your purchase from the store.
- Next, visit the Squaretrade Walmart Protection Plan site. This site is applicable for people who’ve bought their TV after 2018. For people who bought a TV before 2018 and still have an active warranty plan, visit the Asurion site.
- Once you’re on the site, you’ll simply need to follow the steps that the site guides you to. In most cases, your query will be answered instantly. If any issue arises, representatives from the company will call you to discuss the matter.
- If the issue can be fixed, they’ll send over a technician to repair it. Else, you receive a replacement for the same model.
You cannot access the warranty without the receipt. If you paid with a debit card or credit card, you can still get a copy of the receipt from the store. Without that, you’ll have to bear the expenses on your own.
Is Walmart’s Policy On All Electronics The Same?
The majority of the electronics in Walmart follow the same 30-day policy, such as cameras, tablets, and PCs, but there are some exceptions.
If you purchase a prepaid phone from Walmart in the United States, it must be returned within 14 days of purchase. The return must be in the exact same condition you bought it in, with the original method of payment available.
With mobile phones, there are no exceptions to missing the return window. So you need to decide if you’re returning the mobile phone to Walmart quickly.
How To Turn a Walmart Gift Card into Cash?
The best way to exchange your Walmart gift card for cash is to resell it online. According to Mercator Advisory Group, about 20% of gift cards go unspent each year, and there’s an estimated 3% that never get redeemed. Our favorite site to resell gift cards online is Raise.com.
See our guide on the best ways to sell gift cards for cash near me and online.
Does Walmart Check The Serial Number On Electronic Returns?
Yes, Walmart checks the serial number on electronic returns. When the item is sold, the serial number and the barcode are scanned.
It’s printed on the receipt and filed in their online systems. During the return item verification process, the serial number is scanned to check it’s the same one and matches the purchase date.
It became a mandatory process for all returns in most superstores that sell electronics because it was a common occurrence for people to break items, buy a replacement and then attempt to return the broken item. Walmart can now track used electronics and prevent fraud.
Does Walmart Require Your ID When You Return A TV?
Anyone returning a television to Walmart must bring three things, including the returned item, your original method of payment and a receipt. If you do not have the receipt, a government-issued photo ID can be used to look up your purchase.
Walmart will compare the ID with your bank card to make sure the person who made the purchase is the same. It has to be a photo ID so they can compare your picture and make sure it’s not someone else.
However, the Walmart return policy does not state that a photo ID is mandatory when returning an item with a receipt.
Can Walmart Ban You For Too Many Returns?
In a sense, yes, Walmart can ban you from making too many returns. Walmart, and most large retail stores, are monitoring your account. As stated prior, you require a government-issued photo ID or receipt to make returns, which means your details will be logged on a system next to your returns. This can be tracked.
People have also reported being banned from making online purchases on Walmart.com for making too many returns. In some cases, the ban is temporary and some are permanent. There are currently no laws forcing retailers to allow returns.
However, don’t let this stop you from making a return. To get banned from Walmart, your returns have to be frequent and show some kind of pattern. Strictly speaking, it can be difficult for Walmart to track all returns and stop fraud.
What Does Walmart Do With a Returned TV?
Walmart tries to be as sustainable and environmentally friendly with returned TVs. Items that have not been damaged and work properly and are usually resold to companies such as Direct Liquidation, which then resells open-box electronics on marketplaces.
If items are damaged, Walmart sometimes sends them to a warehouse for inspection. If the items can be refurbished, they will be. The used electronics are either sent back to a store or listed on the Walmart Marketplace as refurbished and sold for a lower price.
If the TV is damaged beyond repair, and cannot be resold or given to charity, then they’re disposed of. In addition, things that cannot be resold due to hygiene issues, such as food or some clothing, will be destroyed.
Why Does Walmart Not Provide Cash When Returning a TV?
Walmart does not give back cash when returning a TV so they can do a verification of the returned product. The Walmart return desk requests the original method of payment because it’s easier to verify it’s a legitimate purchase and within 30 days of purchase.
Giving cash for a luxury item like a TV can result in mistakes, fraud, and scams, since credit checks are not possible when a person pays cash for stuff.
Walmart TV Return Policy Summary
There you have it! That’s how the Walmart TV return policy works. You can only return new or refurbished TVs to Walmart within 30 days from the purchase date. Make sure that you have your TV in its original box, including all the accessories. Mail it or bring it to the customer service desk at your local Walmart during normal store hours. Luckily, the return desk is near the front of the store by the carpet cleaner rental kiosk, key making machine, and the Coinstar coin counting machine.
Depending on whether or not you have the receipt, your return will be eligible for a refund on the original payment method, an exchange for the same item, or a store credit that you can use to shop items of your choice at Walmart.