What time does Walmart returns close? It’s a common question among many Walmart customers-and for a good reason. Many people work the better part of the day and want to make a return to Walmart after their 9 to 5 job. Knowing the Walmart return hours is important. If you purchase an item from a Walmart store and find that it’s defective, oversized, or you just don’t like it, you can return it during Walmart customer service hours.
Returns are a customer-friendly selling point at Walmart. With nearly 5,000 store locations throughout the United States, the retailer is well-known for its lenient and generous return policy. Walmart has a standard 90-day return policy for most of its items and a 30-day return policy for electronics.
For instance, Walmart’s air mattress return policy requires customers to return air mattresses to Walmart in their original packaging within 90 days of purchase for a refund or exchange. It should be done during Walmart store return hours. It leads us to the question:
What are the return hours at Walmart?
Quick Answer: Generally, Walmart store return hours are 7 am to 10 pm or 11 pm at most store locations. In other words, returns must be brought to the Walmart customer service desk during Walmart stores’ regular hours of operation to be processed.
The exact Walmart customer service hours for returns vary from one store location to another. Call ahead of check the Walmart website for the hour of your specific location.
For instance, if you buy a TV from your local Walmart store and realize that it’s defective or doesn’t work as required, you’ll be able to return it as long as your local Walmart store is open. So, if your store is open from 8 am to 8 pm on Sunday, you can only return the TV during business hours. If you arrive after 8 pm, the store will be closed, and you won’t have access to the Walmart money services center.
Learn more about Walmart TV return policy here.
This article will walk you through everything you need to know about Walmart return hours, including how to find the Walmart return desk hours in your area. Let’s get started!
Return Hours At Walmart Details
Return hours at Walmart are usually the regular stores’ hours of operation. It’s normally 7 am to 11 pm at most Walmart locations. That means you’ll be within Walmart return desk hours as long as your local Walmart store is open. If your local store closes at 11 pm and you arrive there at 10:45 pm, you are good to go.
To remove the guesswork out of Walmart return time hours, use Walmart’s store locator to find the exact regular store hours at your local Walmart store. Alternatively, call customer service to ask about the Walmart customer service hours for returns at your specific location.
For example, using Walmart’s store locator, I found that one of my favorite Walmart stores in Chicago, Neighborhood Market #5646 at Cermak road, operates Monday through Sunday from 7 am to 10 pm. I can return something any day of the week during the open hours.
If you are lucky enough to find that your Walmart store is open 24 hours, like it was before COVID, you can make your returns at the customer service desk any time.
Only the customer service staff are trained in handling returns. All returned items in their original packaging must be presented to the customer service desk near the front of the store during Walmart return store hours for a refund or exchange.
Opened items and non-receipt items can also be returned to Walmart. Returns must undergo a Walmart verification process before they can be approved. Whether to accept or reject a return is always at the discretion of the store’s management.
What Time Does Walmart Returns Close?
What time Walmart stores stop returns depends on their specific hours of operation. Returns are allowed at all Walmart stores as long as the stores are open. Stores stop returns when the store closes or just about to close.
Regular hours of operation at most stores are usually 7 am to 10 pm or 11 pm but may vary from store to store. Use Walmart’s store locator to establish the specific hours of operation at your local Walmart store or the store where you want to make the return.
For instance, what time does Walmart returns close in my favorite local Walmart store? Using Walmart’s Store Locator, I can see that my Chicago Neighborhood Market Walmart store at Cermak Road is open from 7 am to 10 pm. That means Walmart returns close at about 10 pm at my store. It may be different in your area, so check accordingly.
If checking online is a hassle or you don’t get free unlimited internet access at home, consider calling your local Walmart returns desk.
What Time Does Walmart Returns Open?
Walmart return centers open at 7 am in most Walmart stores. Generally, Walmart returns open immediately after the stores open. And since most Walmart stores open from about 7 am to 10 pm or 11 pm Monday to Sunday, you’ll find Walmart returns open during this time.
For instance, any time I check my Chicago Neighborhood Market Walmart store at an odd hour, it shows me that the store will be closed until 7 am. Your safe bet when making an in-store return to Walmart is to arrive there after 7 am. That way, you won’t have to stand dead in the cold waiting for Walmart returns department to open.
You may need to know what time Walmart MoneyCenter opens if you made a cash purchase and need your cash back rather than an exchange or store credit. Walmart MoneyCenter hours of operation are generally 8 am to 8 pm Monday to Saturday and 10 am to 6 pm on Sundays.
Other than cash back, you can also access other Walmart MoneyCenter services, including sells money orders, check cashing, money transfers, make keys, get photocopies, sell stamps, and other cash services, such as bill payment.
Can I Return Items at Walmart After Customer Service Desk Hours?
Unfortunately, you cannot return items at Walmart after return hours. 24-hour service is not available in every customer care center within Walmart. Luckily, there are a few tricks that will help you to return an item if you are unable to during their service desk hours.
Walmart typically allows you to send the eligible items via mail and receive the refund to your original method of payment five business days after receiving the product. Walmart will cover the shipping fees. This is usually done by reimbursing you, as long as you have the receipt for the shipping fees available. It is advised that you do not return luxury items or high-quality products using this method. However, if this is not possible either, a lot of stores will let you drop the item off at the cash desk if the customer service desk is not open. It is also a good idea to check if Walmart has extended hours on certain days, as this may make it possible to return it at a different time.
How Long Does Walmart Take to Refund Card?
Walmart refunds take anywhere between five days to two or three weeks, depending on whether the return is in-store or online. The payment method used to buy the stuff also comes into play when determining the refund period.
Once the return is approved, an in-store return is processed and initiated immediately. If your original form of payment was cash, the customer care representative will approve the refund verification process for merchandise under $25. The representative will give you a Walmart gift card or shopping card for merchandise returned over $25 in value.
If you used a debit or credit card to make the payment, Walmart would reimburse you the purchase amount on the exact card used within five days. The timing of the credit to show in your account will depend on how long your bank or credit card issuer takes to process the return.
Online returns via mail take the longest time to process. It may take up to two or three weeks for an online return to process. Once your online return is approved, Walmart takes up to five days to refund your credit card or debit card with a smart chip.
You are better off making in-store returns if you want Walmart to refund your card faster. Using a credit or debit card is the fastest way to receive your money back during a return at Walmart.
How To Speed Up The Walmart Return Process?
- Return Within 90 Days: First, customer care must check that the item can be returned according to the standard return policy. It must be returned in less than 90 days after purchase and in its original packaging to pass the refund verification process quicker. It’s then sent to fulfillment centers or warehouses where eligible items are checked for defects.
- Return Early in the Week: If the item is returned on a Friday, the refund may take longer. Since Friday is just before the weekend, refunds take five business days to process. As a result, Saturday and Sunday don’t count as business days to process your refund.
- Same Form of Payment: If your form of payment is different from the original method, it will slow down your refund process. Although your local store may offer you a Walmart gift card, it’s not always practical. If your method of payment is different, they may refuse the refund.
- Failed Verification Process: Billing disputes can also occur. If your credit card statement does not match the date of purchase, Walmart can challenge the refund. Their refund verification process is extensive. If they believe you’re returning an unpurchased or stolen item, they will investigate it. The verification process can take up to six months if they suspect fraud.
- High Traffic: Customer demand may also delay the return process. Walmart has millions of customers every week. Although they have an array of quality products, they are not always to everyone’s standards. The return process can take longer at Walmart during the holidays and during periods of higher returns.
What are the factors for how long Walmart takes to refund your credit card for returns?
- In-store vs. online returns: Cash returns are refunded immediately. Approved debit/credit card in-store returns process within five days, while online returns via mail may take up to three weeks to process.
- Walmart returns policy: Does the return qualify for an exchange, refund, or store credit? Exchanges are made immediately, and store credit is loaded on a Walmart gift card on the spot.
- Billing disputes: Is there a dispute with your return? It may happen when challenging a Walmart billing error in your card, especially when you claim charges on items you didn’t buy. Disputed returns may take Walmart up to six months to refund your card, if at all.
Will Walmart Refund a Different Credit Card?
Walmart won’t refund the purchase amount to a different credit card. Per Walmart’s return policy, approved refunds can only be repaid on the original credit card used to make the purchase.
For example, you made the purchase via credit card. Walmart will reimburse you the purchase amount on the exact credit card used, not a different one. Also, a credit card refund cannot be credited to your checking account. But if you use a debit card to make the purchase, Walmart will re-credit your checking account with the purchase amount. Sometimes debit card cash back refunds may qualify.
What if you forget to carry the original credit card used to make the Walmart purchase?
Walmart allows you to opt for an exchange or store credit. A Walmart gift card will be loaded with a refund equal to the item price. This can be used as a form of payment for eligible items in-store or online. It can also be used in the Auto Care Center for a range of services.
That said, other retail stores may bend the rules and allow a refund to a different card other than the one used to cover the purchase, but not Walmart’s return policy.
Does Walmart Do Cash Refunds?
Walmart will provide a cash refund in certain situations.
A Walmart store will refund up to $25 in cash. However, for higher-priced items, they will only give you a Walmart gift card.
In addition, if your original method of payment was not cash, they will not give you a cash refund. It’s to prevent scams and allow the store to perform credit checks. They’ll determine whether the returned item has been acquired legitimately and is within the Walmart return policy time.
How to Get a Refund Without The Receipt
The purchase receipt is crucial to get a refund at Walmart since it’s proof that you bought the product from the store. However, if you misplace or lose the receipt, you still have a chance to get a refund. All that you need is an ID card that matches the one you used to make the purchase.
The representatives at the customer support desk will match your ID information with their database. If a match is found, they’ll process the refund. You’ll need to bring an ID that matches the information on the card you used for the payment.
The Best Time to Get a Refund From Walmart
If you want to avoid standing in long queues, then make sure you avoid the peak hours when customers are usually in the store. Millions of customers visit Walmart daily and customer demand can be high at times, which is why we recommend avoiding peak shopping hours.
Choose the off hours to avoid the rush but don’t go just before the closing time. If there’s even a small queue during the closing time, there’s a high chance that you’ll be asked to come again the next day. If you wish to get the refund online, you won’t have to worry about long queues and waiting hours.
How Long Is Walmart Return Policy?
Walmart’s standard return policy is 90 days long for most items and 30 days long for electronics. You have 90 days from the purchase date to initiate an in-store or online return to Walmart for any defects, oversized, or unwanted purchases. For example, Walmart mattress return policy allows a 90-day return window for air mattresses.
For electronics, you only have 30 days from the purchase date to initiate a return. For instance, Walmart’s TV return policy allows a 30-day return window.
Items bought online on Walmart.com are only eligible for refunds or exchanges at Walmart if the listing is marked “Sold and Shipped by Walmart.” Otherwise, Walmart’s return policy doesn’t cover items sold and shipped by third-party Walmart Marketplace sellers.
All return items must be taken to the Walmart customer service desk during Walmart store return hours.
Is It Mandatory to Drop The Product For Return at The Customer Service Desk?
Generally, you’ll be required to drop off the returned product at the customer service desk during the return hours.
However, depending on the store location and timing, sometimes you can also be allowed to drop off the returned product at the cash desk..
Does Walmart Accept Returns Without Packaging
Walmart generally accepts returns if the packaging is broken, damaged, or even ruined. You’ll only need the receipt or any proof that authenticates the purchase and confirms that you bought the product from them.
However, certain items like video games, mattresses, and DVDs aren’t accepted without original packaging.
Another amazing feature that facilitates easy returns in Walmart is the product bar codes. Walmart has unique barcode stickers on all its products. So a quick scan can reveal all the necessary product information and confirm if it’s actually sold by Walmart or not. This enables them to accept return requests even without receipts or packaging.
What Happens if You Miss The Return Window?
Once you miss the 90-day return window, the store manager has discretion in deciding if they’ll allow the return or not. If you’re a loyal customer, they might extend the deadline and accept the request.
If your original request does not go through, you can always try to return the item at a different Walmart location. This is not a guaranteed method, though, so it may not always work.
What is the Walmart Return Policy to Different Stores?
Walmart allows inter-store returns unless an item was made and sold for a specific store. That means you can purchase an item in one store and return it to a different Walmart location as long as it doesn’t originally come from that store’s inventory.
For example, a TV purchased from a Walmart store in New York can be returned to a local store in Chicago. Online items purchased on Walmart.com are also eligible for return to any Walmart location.
But items made and sold for specific Walmart stores cannot be returned to another Walmart location. For example, a custom cake and sold by a local store in Chicago can only be returned to that specific store.
Your take away: You can return most in-store & online purchases to any Walmart store.
Does Walmart Make Refunds for Stolen or Missing Items?
Walmart doesn’t make refunds or replacements of items that get lost or stolen in transit. Once the items board a delivery truck, it becomes the responsibility of the shipping company. If your items are stolen or go missing during delivery, then you’ll have to file a claim with the courier.
Walmart only makes refunds for damaged, defective, or unwanted items returned to Walmart stores in their original packaging during Walmart store hours of return. Depending on whether your return is intact, opened, or a non-receipt return, you may qualify for a refund, an exchange, or store credit.
What is the Walmart Return Policy for Broken Items?
Damaged or broken items can be returned to Walmart as long as you didn’t cause the damage. If you purchase an item and realize that it’s defective, damaged, broken, or doesn’t work as required, you can return it to Walmart within 90 days of purchase. If it’s an electronic item, you only have 30 days to send it back to Walmart for an exchange or refund.
If you caused the damage, your return would be rejected because Walmart’s return policy doesn’t cover any intentional or accidental damages caused by the customer.
Return items must be in their original packaging, along with any accessories during Walmart return hours.
It pays to have the receipt, but non-receipt and open-box items can also be returned to Walmart. All returns undergo a Walmart verification process, and if approved, you’ll be eligible for a refund, exchange, or store credit.
What Items Need To Be Returned To Walmart Within 14 Days?
A Straight Talk phone must be returned to Walmart within 14 days of delivery or purchase. Phones require a receipt and the return of their protection plans.
What Items Need To Be Returned To Walmart Within 30 Days?
The following items must be returned within 30 days to Walmart or Walmart.com:
- Air conditioners
- Electric bicycles
- Game consoles
What Items Need To Be Returned To Walmart Within 90 Days?
The following items must be returned within 30 days to Walmart or Walmart.com:
- Appliances – Stove, freezer, refrigerator, microwave
- Apple Watch
- Blu-ray – unopened or damaged
- Car batteries
- Clearance items
- Cosmetics – hair dye
- Diapers – unopened
- DVD – unopened or damaged
- Food – return only nonperishable food
- Ink cartridges – original packaging
- Makeup – in its original packaging
- Paint – even open paint cans
- Refrigerators – large and small refrigerators
- Shoes – even worn
- Video games – unopened or defective
- Trading cards
What Items Cannot Be Returned To Walmart?
The following items are nonreturnable to Walmart, Walmart.com, or the auto care center:
- Baby formula – If it needs to be refrigerated, then it’s considered perishable
- Walmart gift cards – not returnable for cash, except in states that require it
If you don’t want to keep the Walmart gift card, see our guide on ways to sell gift cards for cash online.
Can You Return Food Bought with EBT at Walmart?
Yes, you can return non-perishable food bought with an EBT card to a Walmart store within 30 days of purchase for exchange or refund. According to SNAP, its recipients must be treated equally as any other customer and allowed the same store return policy as everyone else.
SNAP EBT card and WIC users have the same a 30-day Walmart return policy for non-perishable food items. Walmart reserves the right to limit or refuse any refund or exchange. All returns are subject to a third-party verification process. Cash back refunds are not allowed for SNAP purchases under any circumstances.
You can get a refund with Walmart’s Fresh Guarantee if your perishable food is spoiled, damaged, or unsatisfactory. It’s advised to always bring your receipt for a smoother return process.
Return Hours At Walmart Summary
Walmart store return hours are usually 7 am to 11 pm at most Walmart stores. That means you can make a return to Walmart as early or as late as your local Walmart location is open. Walmart also allows inter-store returns unless an item is made and sold for a specific store.
How long it takes for Walmart to refund your card depends on whether it’s an online or in-store return. You are better off making in-store returns because they process faster. Just wrap your item in its original package and bring it to the Walmart customer service desk during Walmart return hours.
If you miss the window to return an item, and Walmart will not accept the return, customer demand for some luxury products is very high, and you can always consider listing these items on Walmart Marketplace.