HEB Coupon Policy :Sort of…A Must Read for Texans
As many of you may know, HEB does not have a written coupon policy. Every store operates under manager discretion and we all know what that means. A reader has contacted HEB with such concerns and has shared with us her finds.
I try to share with you only the ethical ways to coupon and as a result of this newly received information will be changing the structure of my HEB weekly deals.
Dear Mrs. So N So
- Hello, and thank you for contacting us at our H E B Web Site. We always appreciate hearing from our friends and Customers.
- Thank you for sharing your concerns regarding H-E-B accepting internet coupons. Our stores can accept internet coupons; however, they must have a clear bar code that scans for the correct amount, as this is how we determine that they are valid. There is a maximum dollar value of $10 and a limit of two of the same internet coupon. We do not accept free item internet coupons, to include buy one get one free offers, due to fraud in this area, and all internet coupons must scan to be accepted. This is not to say that all coupons found online are valid.
- Many coupons found online are for a specific participating retailer.
These coupons would not be redeemable at H-E-B.
- Regarding redeeming two coupons on one item; most of the coupons offered in our stores are Manufacturer’s Coupons designated by an “M” in the lower corner. We can only accept one Manufacturer’s Coupon per item.
If a coupon states redemption is restricted to one coupon per purchase, then we cannot accept an additional coupon on the item. Additionally, we cannot accept coupons that will result in a negative charge to the Customer.
We value you as our Customer and genuinely appreciate your comments and your business. Thank you again for writing, and for shopping at H-E-B. We will look forward to all future opportunities we may have to serve you.
Senior Customer Relations Specialist
H-E-B Customer Relations